How Wave Financial processes your personal information
Wave Financial collects personal information such as Customer Account Data directly from you — as a customer or a visitor — when you visit Wave Financial’s website, request a product, service or access to an event, or when you contact a member of the Wave Financial team or sign up for a Wave Financial account to use our products and services. Wave Financial also indirectly collects the personal information of your end users called Customer Usage Data (e.g., communications metadata) and Customer Content (e.g., communications content).
We process customer contact details such as your name, email, and phone number directly from you when you make a request, contact a member of our team, or sign-up for a Wave Financial account. Read this section to learn more about the types of data we collect about you, why we collect it, and how we store it.
Data about our customers’ end users
We process your end users’ communications-related data such as phone numbers, email addresses, friendly names that you create for your end users. We also process the content of communications sent by you or your end users to provide services to you and to carry out necessary functions of our business as a communications service provider. Please read this section to learn more about the types of data we collect about your end users, why we collect it, and how we store it.
How Wave Financial shares personal information
First things first: we do not sell your personal information, or the personal information of your end users. We also do not allow any personal information to be used by third parties for their own marketing purposes (except in cases where you explicitly request or provide consent for us to do so, such as at a conference when you direct us to share your information with a sponsor).
However, we do need to share it in some circumstances. These may be to provide you services (e.g., to route a call or send an email), or when necessary for our suppliers to provide services to us, or for another reason listed here, or share personal information for cross-context behavioral advertising.
How to make choices about your data
Wave Financial provides you with many ways to make choices about your data and your end users’ data, such as accessing it, correcting it, deleting it, or updating your choices about how it is used.
Cookies and tracking technology
Wave Financial uses common information-gathering tools such as cookies, web beacons, pixels and other similar tracking technologies to automatically collect information as you navigate our websites, our services or when you interact with emails we sent to you. You can manage these technologies easily on our websites.
Global privacy compliance at Wave Financial
Wave Financial is a global company that is committed to complying with privacy laws around the world. Read this section to learn more about our global privacy compliance and how we protect the personal information of specific groups, such as employees and employee applicants.
Wave Financial relies on our Binding Corporate Rules (“BCRs”) as our primary data transfer mechanism. Where Wave Financial’s BCRs do not apply, such as to cross-border data transfers of the SendGrid services, we will rely instead on other safeguards to transfer personal information, as described in this section.
Wave Financial product privacy
Some of our products, such as Authy, Frontline, SendGrid and Segment, work a bit differently in terms of applicable privacy protections. We’ve provided this section to explain where there are differences and how we are continuing to ensure privacy compliance.
While there is no such thing as perfect security, we are committed to maintaining reasonable and appropriate security measures to ensure that your personal information is protected both online and offline. Read this section to learn more about our security measures and how you can better protect your account.
In the unlikely event that we are unable to resolve a privacy concern quickly and thoroughly, we provide a path of dispute resolution.
Other information you may find useful
Here you’ll find other useful information about our data protection practices and about this notice. Our use of automated decision making is minimal; we use it primarily for anti-fraud purposes. Finally, we may update our Privacy Notice from time to time, and we will notify our customers in advance of material changes.